Pricing
Start free, or talk to us about a plan for your organisation.
Self-serve plans for teams building on their own, and plans scoped to your programme when you want us alongside you.
Hobby
$0 free
For experimenting, prototyping ideas, and testing before scaling.
Included
- 500 data store records
- Voice calls not included
- 3 projects
- 1 team member
- 3 automation runs and API calls a month
Pro
$10 / month
Professional plan for individuals and growing teams
In every Pro package
- 50,000 data store records
- 300 voice minutes a month
- 10 projects
- 5 team members
- 1 phone number · 5 calls at once
- 100 automation runs and API calls a month
- Live collaboration
Business
$160 / month
For teams ready to scale with enhanced resources and credits.
In every Business package
- 100,000 data store records
- 2,000 voice minutes a month
- 20 projects
- 20 team members
- 3 phone numbers · 20 calls at once
- 150 automation runs and API calls a month
- Live collaboration
Organisations Scoped
Custom
For governments, NGOs and enterprises.
With us alongside you
- Channels, volume and limits set to your programme
- Deployment and integration
- Localisation
- Training and handover
- Run and support
Compare
Everything in each plan
Pro and Business show the range their credit packages cover.
| Limit | Hobby | Pro | Business | Organisations |
|---|---|---|---|---|
| Usage | ||||
| Price per 1,000 credits | Free | $5.00 to $4.00 | $4.00 | Agreed with you |
| Credits | 200 a month | 2,000 to 30,000 a month | 40,000 to 80,000 a month | Set to your volume |
| Past your credits | Stops until they renew | Your package’s rate, with usage billing | Your package’s rate, with usage billing | Agreed with you |
| Annual packages | Not included | 24,000 to 350,000 | 480,000 to 960,000 a year | Agreed with you |
| Automation runs and API calls | 3 a month | 100 a month | 150 a month | Agreed with you |
| Build | ||||
| Projects | 3 | 10 | 20 | Agreed with you |
| Team members | 1 | 5 | 20 | Agreed with you |
| Data store records | 500 | 50,000 | 100,000 | Agreed with you |
| Live collaboration | Not included | Included | Included | Included |
| Voice | ||||
| Voice minutes | Not included | 300 a month | 2,000 a month | Agreed with you |
| Phone numbers | Not included | 1 | 3 | Agreed with you |
| Calls at once | Not included | 5 | 20 | Agreed with you |
| AI | ||||
| AI steps on your own key | No credits | No credits | No credits | No credits |
| AI steps on Buni.ai’s key | From credits | From credits | From credits | From credits |
| With us | ||||
| Deployment, localisation, training, run and support | Not included | Not included | Not included | Included |
Credits
What a credit pays for
Every plan’s credits pay for the same things, in any mix. Voice is counted in minutes instead.
- A chatbot message, on any channel
- 1 credit
- A customer’s voice note, transcribed so the bot can answer itOn Buni.ai’s transcription. With your own transcription key it uses no credits.
- 1 credit a second
- A USSD requestEach screen in a session is one request.
- 1 credit
- An automation runPlus 2 credits a minute after its first 3 minutes.
- 1 credit
- A reply your team sends from the inbox
- 1 credit
- A call to the Buni.ai API
- 1 credit
- A test turn in the simulator
- 1 credit
- AI on Buni.ai’s keyBy the token: 1 credit per 800 tokens read and per 250 written. A short answer (500 tokens in, 150 out) is 2 credits.
- by usage
- AI on your own key
- no credits
- Voice callsFrom the plan’s voice minutes.
- minutes
- When your credits run outWith usage billing, everything keeps running: extra credits at your package’s own rate and voice minutes at $0.02, billed monthly. Without it, chatbots, USSD and automations stop until your credits renew.
- your choice
Questions
Before you choose a plan
Can we have a plan for our organisation instead of a self-serve tier?
Yes. Organisation plans are scoped to your channels, volume and languages, and can include deployment and integration, localisation, training and handover, and ongoing support. Contact sales to start.
Which channels can we use?
WhatsApp, web chat, Telegram, Messenger, Instagram and Slack for conversations; USSD and voice for people without a smartphone; and SMS for confirmations and reminders.
Do we need our own USSD code or phone number?
Yes. USSD runs through your aggregator or carrier (Africa’s Talking, Arkesel, or a direct MTN or AirtelTigo connection), and voice through your Twilio, Infobip or Africa’s Talking account. We can set these up with you as part of a deployment.
Where is our data processed?
On Amazon Web Services in the United States (us-east-1). In-country hosting is not offered as standard; if your mandate requires it, tell us before you plan around it.
Can we try it before we buy?
Yes. The free plan needs no credit card, and every project includes simulators, so you can test a service end to end before it goes live.
What happens when our credits run out?
On Pro and Business you choose. With usage billing on, everything keeps running and what’s past your credits is billed monthly at your package’s own rate, $0.02 a minute for voice. Without it, chatbots, USSD and automations stop until your credits renew; your team can still reply to open conversations from the inbox. On the free plan they stop.
Can a conversation be handed to a person?
Yes. On the chat channels a conversation moves to your team’s inbox with its full history, assigned by round-robin, availability or skill. Voice calls can be transferred to a person.
Not sure which plan fits?
Tell us what you need to run, and we’ll recommend one, self-serve or scoped.