Voice and IVR
Phone lines anyone can call, with a person when it matters.
Build call flows with keypad menus, recordings and an AI voice agent on the same canvas as your chat services — and put callers through to your team when they need a person.
How it works
From a sketch on the canvas to a number people can call.
- STEP 01
Design
Lay out menus, keypad input, recordings and transfers, and check a caller’s details against your own API mid-call.
- STEP 02
Test
Run the call in the browser: press keys, follow every branch, and read the log for each step.
- STEP 03
Publish
Validation runs first; then publish and bind a phone number to the flow.
- STEP 04
Answer
Calls arrive through Twilio, Infobip or Africa’s Talking; transfers reach your team’s softphones.
What it can do
Everything a working phone line needs.
Keypad menus
Numbered options with their own paths for an unrecognised key and for silence, so no caller is left at a dead end.
Transfers
Put a caller straight through, or call the agent first and say who is waiting. If nobody answers, the caller returns to the flow.
An AI voice agent
Let callers say what they need. The agent calls your APIs to do the work and hands off to a person when it should.
Recordings
Record a message or the whole call, kept with the call record.
Queues and callbacks
When everyone is busy, callers wait in a queue or ask to be called back.
Call history
Who called, for how long and which path they took.
Going live
What it takes to launch.
- A phone number
- From Twilio, Infobip or Africa’s Talking, connected to your workspace.
- A test line
- Keep a test number on the draft flow and a real one on the published version.
- Your team
- Answers transferred calls and callbacks in the browser softphone.
Tell us who needs to reach you by phone.
We’ll reply with how Buni.ai would answer them and what it would take.