Name: Buni.ai
Author: Buni.ai

Question 1

What is Buni.ai?

Accepted Answer

Buni.ai is a visual studio for conversational apps. You design flows on a drag-and-drop canvas — with AI assistance — and publish them to WhatsApp, web chat, Telegram, Messenger, Instagram, Slack, SMS, USSD and phone calls.

Question 2

Which channels can I publish to?

Accepted Answer

WhatsApp Business, Telegram, Slack, Facebook Messenger, Instagram DM, an embeddable web chat widget, SMS, USSD menus for feature phones, and inbound phone calls through an IVR.

Question 3

Do I need coding skills to use Buni.ai?

Accepted Answer

No. Flows are built visually on a canvas, and an AI assistant can generate, repair and extend them from plain-language prompts. Developers can drop lower when needed with API and function nodes.

Question 4

Can I build a phone system or IVR with Buni.ai?

Accepted Answer

Yes. You draw the call flow on the same canvas as your chatbots — keypad menus, collecting input, checking your own APIs mid-call, transfers, voicemail and recordings — then bind a phone number to it. Calls run on your own Twilio, Infobip or Africa's Talking account, and an AI voice agent can answer in your own voice when you would rather callers just say what they need.

Question 5

Can I test a flow before it goes live?

Accepted Answer

Yes. Every project includes an in-browser simulator with live streaming logs and replay, and structural validation runs before every publish.

Question 6

Does Buni.ai support live chat handoff to human agents?

Accepted Answer

Yes. A Live Chat node in any flow hands the conversation to a built-in agent inbox. Routing uses round-robin, availability-based, or skill-based assignment. Agents receive real-time notifications (in-app badge, browser push, and email when offline), see the full conversation history, can add internal notes and tags, collect CSAT on resolution, and hand back to the bot at any time. Works across WhatsApp, Telegram, Messenger, Instagram, web chat, Slack, and SMS.

Question 7

Which channels support live agent handoff?

Accepted Answer

All of them: WhatsApp Business, Telegram, Facebook Messenger, Instagram DM, an embeddable web chat widget, Slack, and SMS. Every channel feeds into the same unified agent inbox.

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