Channels
One flow, on every channel your people use.
Build a service once and publish it to WhatsApp, web chat, Telegram, Messenger, Instagram and Slack — and reach people without a smartphone on USSD and voice.
How it works
Build once. Publish where people are.
- STEP 01
Build
Design the flow on the canvas, or describe it and let the assistant draft it.
- STEP 02
Connect
Connect each channel’s account in your workspace — a WhatsApp number, a Telegram bot, a Facebook Page.
- STEP 03
Test
Run every path in the simulators before anyone sees it.
- STEP 04
Publish
Publish once and the connected channels run the new version. Roll back from version history.
What it can do
Each channel at its best.
The WhatsApp Cloud API, with approved message templates and WhatsApp Flows for structured forms.
Web chat
A chat widget for your website, styled to your brand, that can open with a message of its own.
Telegram
Telegram bots, including Telegram Mini Apps.
Messenger and Instagram
Conversations from your Facebook Page and Instagram account, in the same flows and the same inbox.
Slack
A bot in your Slack workspace, for internal services and help desks.
USSD and voice
For people without a smartphone: USSD menus and phone lines, built on the same canvas.
Across channels
Every channel, one team.
- Hand-off
- When a flow reaches a person, the conversation lands in your team’s inbox with its history, whatever the chat channel.
- Messages you send first
- WhatsApp templates and SMS for confirmations, reminders and notices.
- Two-way SMS
- Not offered today: SMS is for messages you send.
Tell us where your people are.
We’ll reply with how Buni.ai would reach them and what it would take.