Human in the loop
Your bot handles the routine. Your team steps in when it matters.
A single Live Chat node in any chatbot flow hands the conversation to a human agent — routed by skill, round-robin or availability, across every channel you already publish to.
How it works
Drop in a Live Chat node
Add the Live Chat node anywhere in a chatbot flow — the bot handles the conversation until it reaches that node, then routes the customer to a human.
Agent accepts in the inbox
Agents see the assignment in real time with the full conversation history, customer profile, and any internal context notes already loaded.
Resolve, collect CSAT, or hand back
Close the chat with an optional CSAT survey, transfer to another agent, or return the customer to the bot — all from the same screen.
Everything your support team needs
Unified agent inbox
Every channel — WhatsApp, Telegram, Messenger, Instagram, web chat, Slack, SMS — feeds into one dashboard. No switching apps.
Smart routing
Assign by round-robin, current availability (least-busy), or agent skill tags that match the customer’s context.
Real-time notifications
In-app badge, browser push notification with accept/decline actions, and email alerts with quiet-hours control for offline agents.
Queue management
When all agents are busy, chats queue automatically and promote to the next free agent — no conversation is dropped.
CSAT & analytics
Post-resolution satisfaction surveys, plus a dashboard showing response times, resolution times, volume by channel, and CSAT scores.
Internal notes & tags
Agents add private context notes and tags visible only to the team, making handoffs and escalations seamless.
Transfer back to bot
Agents can hand the conversation back to the chatbot at any point — the bot picks up where it left off.
- Works on the same canvas as your chatbots — see all channels →
Works across every channel
WhatsApp
Telegram
Messenger
Instagram
Web chat
Slack
SMSReady when your customers need a human.
Add the Live Chat node to any existing chatbot flow — no separate tool, no separate contract.